Effective date: 2026-10-02
Ness Corporation Pty Ltd (ABN 28 069 984 372) (“Ness”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information handled through the Mezzo applications and associated services.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with Mezzo and related Ness application services.
Ness handles personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs) where they apply.
1. What is personal information?
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
The types of personal information we collect depend on how you use Mezzo, the devices and services you connect and the permissions you choose to grant.
2. Information we may collect
Account and contact information
We may collect information such as your name, email address, telephone number, account identifier, username and other information you provide when creating or managing an account or contacting Ness.
Security-system and device information
When you connect compatible Ness equipment to Mezzo, we may process information necessary to provide the Service, such as:
- identifiers for your Mezzo account and compatible hardware;
- device status and connectivity information;
- arm and disarm activity;
- alarm and security events;
- zone and automation events;
- event-history information;
- virtual switch names and configuration;
- scene configuration; and
- commands sent through the application and resulting system status.
Depending on how the system is configured, some of this information may reveal information about activities at a home, business or other protected location.
Application and technical information
We may automatically collect technical information such as mobile-device identifiers, IP address, operating-system information, application version, browser information where applicable, diagnostic information, application usage information, crash data and network or connectivity information.
We use this information to operate, secure, diagnose and improve the Service.
Location information
Where you enable functionality that requires location services, Mezzo may access location information from your mobile device.
For example, location information may be used for geofence-based scene functionality or personal-safety functionality.
Where supported by your operating system, background location access may be requested where it is necessary for functionality you have enabled.
Location permissions can generally be controlled through your mobile-device settings, although disabling them may prevent location-dependent Mezzo functionality from operating.
Contacts, phone and SMS functionality
Where a Mezzo personal-safety function uses nominated contacts or SMS functionality, the application may require access necessary to allow you to select authorised contacts or send an SMS containing information such as your location.
Such functionality is initiated or configured by you and depends on permissions provided through your device.
Camera
Mezzo may request access to your device camera to scan QR codes, barcodes or similar identifiers when linking compatible Ness hardware or adding devices.
Wi-Fi and nearby devices
Mezzo may request Wi-Fi, local-network, Bluetooth or nearby-device permissions where necessary to discover or communicate with compatible Ness hardware locally.
Notifications
Mezzo uses notification services to deliver supported security, alarm, automation and account notifications.
This may involve processing device or push-notification identifiers and event information through services provided by Apple, Google or other service providers involved in notification delivery.
For Free accounts, Ness may also process notification-usage information to administer the applicable monthly push-notification allowance.
Photos, screenshots and bug reports
If you choose to submit a fault or support report, Mezzo may allow you to attach a screenshot, photo, video or other diagnostic information.
We collect this information only when you provide or authorise it for the purpose of investigating your support request.
Subscription and transaction information
If you purchase Mezzo Premium through Apple or Google, the applicable app store processes your payment.
Ness may receive subscription-related information needed to provide and manage Premium access, such as the subscription product, transaction identifier, purchase status, renewal status, expiry status and entitlement information.
Ness does not ordinarily receive your complete payment-card details for subscriptions processed by Apple or Google.
Customer support and communications
We may retain information you provide when you contact Ness, submit feedback, lodge a complaint, participate in a survey or communicate with customer support.
3. How we collect information
We may collect personal information:
- directly from you;
- through the Mezzo application and associated web services;
- from compatible Ness devices connected to your account;
- from Apple, Google and other service providers where necessary to manage application functionality or subscription entitlements;
- when you contact Ness or request support; and
- from third parties where permitted by law.
We seek to collect only information reasonably necessary for our functions and activities.
4. Why we use personal information
We may use personal information to:
- create, authenticate and manage your Mezzo account;
- connect Mezzo with compatible Ness hardware;
- process remote commands;
- display system status and event history;
- provide push notifications;
- operate geofence, personal-safety, scene and automation functionality;
- administer Free and Premium service entitlements;
- administer Free notification allowances;
- verify subscription status;
- diagnose faults and provide technical support;
- secure Mezzo, connected systems and user accounts;
- prevent fraud, misuse and unauthorised access;
- maintain and improve our products and services;
- communicate important service, account, safety or security information;
- respond to enquiries, access requests and complaints;
- comply with legal and regulatory obligations; and
- exercise or defend legal rights.
Where permitted by law, we may also communicate information about Ness products or services that may be relevant to you. You may opt out of marketing communications using the method provided in the communication or by contacting us.
Operational, security and account communications may still be sent where they are necessary to provide or protect the Service.
5. Disclosure of personal information
We may disclose personal information where reasonably necessary to organisations that assist us in providing Mezzo, including:
- cloud-hosting and infrastructure providers;
- Apple, Google and mobile-platform service providers;
- notification-delivery providers;
- information-technology, communications and security providers;
- application-development, diagnostic and support providers;
- professional advisers, insurers and auditors; and
- other contractors and service providers acting for Ness.
We may also disclose information where required or authorised by law, including in response to a lawful court, regulatory or law-enforcement request.
If Ness or relevant business assets are sold, reorganised or transferred, personal information may be disclosed to prospective or actual purchasers or successors where permitted by law and subject to appropriate confidentiality and privacy safeguards.
6. Overseas processing and disclosure
Some of our service providers or their infrastructure may be located outside Australia.
As a result, personal information may in some circumstances be stored, processed or disclosed outside Australia. Countries in which overseas processing or disclosure may occur may include the United States of America, together with other locations used by our service providers from time to time.
Where the Australian Privacy Principles apply to an overseas disclosure, Ness will take reasonable steps required by applicable law in relation to the handling of that information.
We review our service-provider arrangements and may update this Policy where the countries in which information is routinely processed or disclosed materially change.
7. Data security
Ness takes reasonable technical, organisational and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include access controls, authentication controls, network and infrastructure protections, monitoring and security procedures appropriate to the information and systems involved.
No internet, mobile or cloud-based service can be guaranteed to be completely secure. You are also responsible for protecting your account credentials and the security of devices from which you access Mezzo.
If you believe your Mezzo account has been compromised, you should contact Ness promptly.
8. Data retention
We retain personal information for as long as reasonably necessary to provide Mezzo, administer your account, meet legitimate security and operational requirements and comply with applicable legal obligations.
Different information may be retained for different periods depending on its purpose.
Where a Premium subscription ends but the associated Mezzo or device account remains open, Premium configuration information such as virtual switch names may be retained even though Premium-only functions are no longer available.
When information is no longer reasonably required and we are not legally required or otherwise lawfully permitted to retain it, we will take reasonable steps to delete or de-identify it.
Backup copies may remain for a limited period as part of normal backup, disaster-recovery and security processes before being overwritten or otherwise removed.
9. Account deletion
You may request deletion of your Mezzo account and associated personal information using the account-deletion controls provided through Mezzo or through our account-deletion web facility:
https://mezzo-web.nesscs.com/web/delete_account
You may also contact customerservice@ness.com.au for assistance.
When an account-deletion request is completed, Ness will delete or de-identify personal information associated with the account unless we are required or permitted to retain particular information for legal, security, fraud-prevention, dispute-resolution or other legitimate purposes.
Where information must be retained, access will be restricted where reasonably appropriate and the information will be retained only for as long as required.
Uninstalling Mezzo does not by itself delete your Mezzo account.
Deleting a Mezzo account also should not be assumed to cancel a subscription purchased through Apple or Google. Subscriptions should be separately cancelled through the applicable app-store subscription-management facilities.
10. Access and correction
You may request access to personal information Ness holds about you and may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests can be made to:
We will respond in accordance with applicable privacy law.
In some circumstances, the Privacy Act permits or requires us to refuse access or correction. Where required, we will explain the reason for refusal and available complaint mechanisms.
11. Device permissions and choices
Your mobile operating system allows you to control many permissions used by Mezzo, including location, notifications, camera, local-network, nearby-device, contact, photo and related permissions.
Disabling a permission may prevent the corresponding Mezzo feature from operating.
Where a function is optional, you may choose not to enable it.
Stopping use of a permission is different from deleting information Ness has already lawfully collected. If you want your account or associated information deleted, use the account-deletion process described above.
12. Third-party websites and services
Mezzo may contain links to websites, applications or services operated by third parties.
Ness does not control the privacy practices of independent third parties. You should review the privacy information provided by those organisations when using their services.
13. Complaints
If you have a question or complaint about the way Ness handles personal information, please contact:
Ness Corporation Pty Ltd
Seven Hills NSW 2147
Australia
Email: customerservice@ness.com.au
We will investigate privacy complaints and respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
14. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to Mezzo, our information-handling practices, service providers or applicable law.
The current version will be published through Mezzo or the Mezzo support website and will identify its effective or last-updated date.
Where a change is material, we may provide additional notice where appropriate.
15. Contact
For questions about this Privacy Policy, privacy requests or account deletion assistance, contact:
Ness Corporation Pty Ltd
Seven Hills NSW 2147
Australia
Email: customerservice@ness.com.au
Website: www.ness.com.au