Error Name | Error Code (NN) | Description |
---|---|---|
No Error | 00 | Mezzo has detected no issues with its internal hardware or software. |
Home Router Connect Error | 01 | Mezzo is unable to connect to your home Wifi, Possibly due to incorrect password. |
Mezzo Router Comms Fault | 02 | Mezzo hardware is unable to communicate with the internal Mezzo Network interface. Try rebooting or resetting the network interface |
Cellular Comms Error | 03 | Mezzo hardware is unable to communicate with the internal Mezzo Cellular network interface. Try rebooting. |
Sim Error | 04 | Mezzo is unable to initialise the sim card inserted |
Sim Locked Error | 05 | Mezzo is unable to initialise the sim card inserted due to it being locked. |
Sim Operator Error | 06 | Mezzo is unable to initialise the sim card inserted due to it being locked. |
Sim Registration Error | 07 | Mezzo is unable to initialise the sim card inserted due to its supplied login details being incorrect. |
Network Clock Error | 08 | Mezzo is unable to synchronise its internal clock with time from the Cellular service. Please check your Mezzo is in a good service area. |
Cell Net Open Error | 09 | Mezzo is unable to communicate with the Mezzo cloud via Cellular connection. Check that you are in a service area and there are no issues with the Mezzo cloud. |
ArmorIP Connect Error | 10 | Mezzo is unable to report to the supplied ArmorIP reporting station. Check that the details supplied are correct and the service is not down. |
Cloud Connect Error | 11 | Mezzo is unable to communicate with the Mezzo cloud via Cellular connection. Check that you are in a service area and there are no issues with the Mezzo cloud. |
Voice Call Error | 12 | Mezzo is unable to initialise a voice call with the supplied sim card. Check with your sim provider. |
SMS Error | 13 | Mezzo is unable to initialise a voice call with the supplied sim card. Check with your sim provider. |
Cellular Signal Error | 14 | Mezzo is unable to receive a Cellular signal at all. |
Mains Fail Error | 15 | Mains power has been disconnected from your Mezzo. Please check that it is plugged in. |
Battery Low Error | 16 | The internal Mezzo battery has reported a low voltage. This can be due to a recent power failure or the battery is nearing the end of its service live and needs to be replaced. |
Two Way Radio Fault | 17 | Mezzo hardware is unable to communicate with the internal Ness Two Way radio interface. Try rebooting your Mezzo. |
Z-Wave Fault | 18 | Mezzo hardware is unable to communicate with the internal Z-Wave radio interface. Try rebooting your Mezzo. |
Audio Fault | 19 | Mezzo hardware is unable to communicate with the internal Audio hardware. Try rebooting your Mezzo. |
Accelerometer Fault | 20 | Mezzo hardware is unable to communicate with the internal Accelerometer hardware. Try rebooting your Mezzo. |
USB Fault | 21 | Mezzo hardware is unable to communicate with the internal USB hardware. Try rebooting your Mezzo. |
SD Card Fault | 22 | Mezzo hardware is unable to communicate with the internal SD Card hardware. Try rebooting your Mezzo. |
EEPROM Fault | 23 | Mezzo hardware is unable to communicate with the internal Memory. Try rebooting your Mezzo. |
Serial Flash Memory Fault | 24 | Mezzo hardware is unable to communicate with the internal Memory. Try rebooting your Mezzo. |
On Board Ethernet Fault | 25 | Mezzo hardware is unable to communicate with the internal Mezzo Network interface. Try rebooting or resetting the network interface |
ArmorIP Response Error | 26 | Mezzo has not received a response from the provided ArmorIP server. Please check the provided details are correct. |
Serial Number Error | 27 | Mezzo has detected an internal hardware issue. Please contact Support |
Data Session Error | 28 | An error occured whilst communicating with the cloud, Please check internet connectivity. |
Contact ID Report Error | 29 | Mezzo was unable to receive an acknowledgement from the Control Station, please check with your Security provider. |
Internal System Error | 30 | Mezzo hardware has detected an internal fault, Please contact support |
Cellular Socket Activation Error | 31 | Mezzo is unable to establish a network connection via Cellular network, check with your network provider |
APN Missing Error | 32 | The inserted sim card has not been recognised as having a supported APN. Please contact Support |
EEPROM CRC1 Error | 33 | Mezzo Memory Mismatch detected, please Reboot your Mezzo and contact support if the issue persists. |
EEPROM CRC2 Error | 34 | Mezzo Memory Mismatch detected, please Reboot your Mezzo and contact support if the issue persists. |
EEPROM CRC3 Error | 35 | Mezzo Memory Mismatch detected, please Reboot your Mezzo and contact support if the issue persists. |
EEPROM CRC4 Error | 36 | Mezzo Memory Mismatch detected, please Reboot your Mezzo and contact support if the issue persists. |
Mezzo Router SSID Read Error | 37 | Mezzo hardware is unable to communicate with the internal Mezzo Network interface. Try rebooting or resetting the network interface |
Mezzo Router Password Read Error | 38 | Mezzo hardware is unable to communicate with the internal Mezzo Network interface. Try rebooting or resetting the network interface |
ZWave Confirm From Scene Error | 39 | A Device state controlled from scenes, was unable to confirm the set value or could not set to the requested value. |
N/A | 40 | |
N/A | 41 | |
N/A | 42 | |
Dx Alarm Serial Error | 43 | Serial communication Tx/Rx error between Ness Bridge and Dx Alarm panel. Check P199E and Wiring. |
Max Error Code Size | 44 | N/A |
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