Error Codes

Error NameError Code (NN)Description
No Error

00

Mezzo has detected no issues with its internal hardware or software.
Home Router Connect Error

01

Mezzo is unable to connect to your home Wifi, Possibly due to incorrect password.
Mezzo Router Comms Fault

02

Mezzo hardware is unable to communicate with the internal Mezzo Network interface. Try rebooting or resetting the network interface
Cellular Comms Error

03

Mezzo hardware is unable to communicate with the internal Mezzo Cellular network interface. Try rebooting.
Sim Error

04

Mezzo is unable to initialise the sim card inserted
Sim Locked Error

05

Mezzo is unable to initialise the sim card inserted due to it being locked.
Sim Operator Error

06

Mezzo is unable to initialise the sim card inserted due to it being locked.
Sim Registration Error

07

Mezzo is unable to initialise the sim card inserted due to its supplied login details being incorrect.
Network Clock Error

08

Mezzo is unable to synchronise its internal clock with time from the Cellular service. Please check your Mezzo is in a good service area.
Cell Net Open Error

09

Mezzo is unable to communicate with the Mezzo cloud via Cellular connection. Check that you are in a service area and there are no issues with the Mezzo cloud.
ArmorIP Connect Error

10

Mezzo is unable to report to the supplied ArmorIP reporting station. Check that the details supplied are correct and the service is not down.
Cloud Connect Error

11

Mezzo is unable to communicate with the Mezzo cloud via Cellular connection. Check that you are in a service area and there are no issues with the Mezzo cloud.
Voice Call Error

12

Mezzo is unable to initialise a voice call with the supplied sim card. Check with your sim provider.
SMS Error

13

Mezzo is unable to initialise a voice call with the supplied sim card. Check with your sim provider.
Cellular Signal Error

14

Mezzo is unable to receive a Cellular signal at all.
Mains Fail Error

15

Mains power has been disconnected from your Mezzo. Please check that it is plugged in.
Battery Low Error

16

The internal Mezzo battery has reported a low voltage. This can be due to a recent power failure or the battery is nearing the end of its service live and needs to be replaced.
Two Way Radio Fault

17

Mezzo hardware is unable to communicate with the internal Ness Two Way radio interface. Try rebooting your Mezzo.
Z-Wave Fault

18

Mezzo hardware is unable to communicate with the internal Z-Wave radio interface. Try rebooting your Mezzo.
Audio Fault

19

Mezzo hardware is unable to communicate with the internal Audio hardware. Try rebooting your Mezzo.
Accelerometer Fault

20

Mezzo hardware is unable to communicate with the internal Accelerometer hardware. Try rebooting your Mezzo.
USB Fault

21

Mezzo hardware is unable to communicate with the internal USB hardware. Try rebooting your Mezzo.
SD Card Fault

22

Mezzo hardware is unable to communicate with the internal SD Card hardware. Try rebooting your Mezzo.
EEPROM Fault

23

Mezzo hardware is unable to communicate with the internal Memory. Try rebooting your Mezzo.
Serial Flash Memory Fault

24

Mezzo hardware is unable to communicate with the internal Memory. Try rebooting your Mezzo.
On Board Ethernet Fault

25

Mezzo hardware is unable to communicate with the internal Mezzo Network interface. Try rebooting or resetting the network interface
ArmorIP Response Error

26

Mezzo has not received a response from the provided ArmorIP server. Please check the provided details are correct.
Serial Number Error

27

Mezzo has detected an internal hardware issue. Please contact Support
Data Session Error

28

Contact ID Report Error

29

Internal System Error

30

Cellular Socket Activation Error

31

APN Missing Error

32

EEPROM CRC1 Error

33

EEPROM CRC2 Error

34

EEPROM CRC3 Error

35

EEPROM CRC4 Error

36

Mezzo Router SSID Read Error

37

Mezzo Router Password Read Error

38

Max Error Code Size

39

Koren @ Ness has written 15 articles