You may be directed to replace your Mezzo battery by support staff. To complete this task you will require: Replacement Battery Your Mezzo key Philips Head Screw driver A Paperclip Follow these steps to replace your Mezzo battery: Unplug your Mezzo and turn off the Battery Switch Unscrew and remove Security Cover from Mezzo Use…
If you change your home Wifi SSID or change your Home Wifi hardware, Mezzo will no longer be able to connect to it. To tell Mezzo about your new Wifi details. If you are having trouble connecting directly to your Mezzo’s Wifi, try Resetting your Mezzo router to default first. 1. Connect to your Mezzo…
There may be times where it is necessary to reset the Mezzo router to its default setting. This process is useful if your home Wifi has gone offline or failed and needs to be replaced. In these situations, Mezzo will be hunting for your Wifi and unable to find it. If this happens, Mezzo will…
Tap the Menu button, that looks like: Tap Mezzo. Tap Reset. You now have 7 options: Default General Options – This will remove all Mezzo settings from the app and Mezzo. This does not affect devices, users etc. Default Users & Keys – Which will remove all the users connected from the app and Mezzo.…
The secret code will be set in the wizard when setting up Mezzo. Secret codes MUST be 8 non-consecutive digits. Your secret code must not be: 12345678 98765432 00000001 00000002 88888888 55555555 33333336 etc
Hard Default Mezzo You’ll need a screw driver to remove the back panel and a paper clip to push the reset button: Disconnect power and turn the battery key to the off position. Be ready to proceed through next steps quickly, Once you apply power you have 3 seconds to press the reset button. Connect power…
To complete the firmware upgrade you will need; Computer Phillips Head Screw driver Paper clip USB Micro Cable Mezzo battery key The latest Mezzo firmware file 1. Manually Update the firmware on Mezzo You’ll need a screw driver to remove the back panel and a paper clip to push the reset button: 1.1 Download the latest…
In most installations, it is best to leave the connection type set to Auto, In this mode Mezzo will favour connection to the cloud via its Ethernet/Wifi connectivity and then move to Cellular communications if a server connection is unavailable via Ethernet/Wifi. To aid in troubleshooting your Mezzo’s connectivity, you may be asked to force…
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Before completing these steps, you must supply your Google Home Gmail account to be added as a tester. Set up test account (During test phase): On a PC, Open Google Chrome Open an Incognito Window by pressing CTRL+SHIFT+N Go to this link inside the Incognito Window: https://console.actions.google.com/project/nesshomeapp-production/simulator Sign in to the Gmail account that you…
