Mezzo Detailed User Guide
A PDF Version of the Mezzo Detailed User Guide can be access here:
Author: Kieran @ Ness
2025-05-21 2230 AEST – Server Issues – Closed
There is currently an issue with the Mezzo cloud Unit Server, this will effect remote connectivity to Mezzo & Ness Bridge devices & Google Home, Amazon Alexa control, engineers are investigating. 2025-05-22 0300 AEST:The issue is ongoing and under investigation. 2025-05-22 0600 AEST:The issue is ongoing and a fix is underway. 2025-05-22 0900 AEST:Services have…
Ness Mezzo / Ness Bridge Network Requirements
Hardware:For full functionality, the Mezzo/Ness Bridge hardware requires unfiltered outbound internet access to Ness Cloud services endpoints. Endpoints in use currently are: – TCP Operation mode: mezprod.tcp.nesscs.com:3654 – UDP Operation mode: mezprod.udp.nesscs.com:3654 This means that the Ness Bridge hardware will try to establish a connection with the above servers from within the customers Local Area…
Set Home Wi-Fi in Mezzo App
The Mezzo app normally operates via secure cloud connection to your Mezzo/Ness Bridge device but certain functions like firmware updating & changing cloud connection method will only work via a local network connection. To speed up the operation of your app when you are out and about, the Mezzo app will only attempt to connect…
Ness Mezzo Firmware Upgrade v00.05.00
You have been directed here because your Ness Mezzo needs to be upgraded to our new firmware platform. All Ness Mezzo users must complete the steps below in their entirety to continue using their Mezzo hardware, if you are unable to, please organize to return your hardware. Do not perform this procedure if you are…
Amazon Echo Integration
To utilise Amazon Echo with your Mezzo you must link your Mezzo Account to your Amazon Alexa account. For this functionality to work your Mezzo must be active on the Mezzo cloud and have internet connectivity. Only one Mezzo Account and one primary Mezzo and Amazon Alexa account can be linked currently. 1. Open the…
How to provide useful bug reports & meaningful user experience feedback.
Here is a video outlining how to set up Screen Recorder on Android to record your feedback: Here is a video on how to submit a bug using Croket: Here is a real world example of explaining an issue, this video is then uploaded to google drive and the link passed to support along with…
Report a Bug within Mezzo App
Should you run in to an issue with your Mezzo app the correct & only way to report it is via the built in bug reporting tools. We have a sub system named “Croket” that gathers & reports the necessary logs for our developers to effectively fix issues. Follow the steps below to make your…
Replace Mezzo Battery
You may be directed to replace your Mezzo battery by support staff. To complete this task you will require: Replacement Battery Your Mezzo key Philips Head Screw driver A Paperclip Follow these steps to replace your Mezzo battery: Unplug your Mezzo and turn off the Battery Switch Unscrew and remove Security Cover from Mezzo Use…
Change Mezzo Home Wifi Connection
If you change your home Wifi SSID or change your Home Wifi hardware, Mezzo will no longer be able to connect to it. To tell Mezzo about your new Wifi details. If you are having trouble connecting directly to your Mezzo’s Wifi, try Resetting your Mezzo router to default first. 1. Connect to your Mezzo…