You have been directed here because your Ness Mezzo needs to be upgraded to our new firmware platform. All Ness Mezzo users must complete the steps below in their entirety to continue using their Mezzo hardware, if you are unable to, please organize to return your hardware. Do not perform this procedure if you are…
To utilise Amazon Echo with your Mezzo you must link your Mezzo Account to your Amazon Alexa account. For this functionality to work your Mezzo must be active on the Mezzo cloud and have internet connectivity. Only one Mezzo Account and one primary Mezzo and Amazon Alexa account can be linked currently. 1. Open the…
Here is a video outlining how to set up Screen Recorder on Android to record your feedback: Here is a video on how to submit a bug using Croket: Here is a real world example of explaining an issue, this video is then uploaded to google drive and the link passed to support along with…
Should you run in to an issue with your Mezzo app the correct & only way to report it is via the built in bug reporting tools. We have a sub system named “Croket” that gathers & reports the necessary logs for our developers to effectively fix issues. Follow the steps below to make your…
You may be directed to replace your Mezzo battery by support staff. To complete this task you will require: Replacement Battery Your Mezzo key Philips Head Screw driver A Paperclip Follow these steps to replace your Mezzo battery: Unplug your Mezzo and turn off the Battery Switch Unscrew and remove Security Cover from Mezzo Use…
If you change your home Wifi SSID or change your Home Wifi hardware, Mezzo will no longer be able to connect to it. To tell Mezzo about your new Wifi details. If you are having trouble connecting directly to your Mezzo’s Wifi, try Resetting your Mezzo router to default first. 1. Connect to your Mezzo…
There may be times where it is necessary to reset the Mezzo router to its default setting. This process is useful if your home Wifi has gone offline or failed and needs to be replaced. In these situations, Mezzo will be hunting for your Wifi and unable to find it. If this happens, Mezzo will…
2019-05-02 1030 AEST: There is currently an issue with our Production Unit Server, this will effect Mezzo cloud services like Google Home & Amazon Alexa, engineers are investigating. 2019-05-02 1500 AEST: This issue has been resolved.
You’ll need a screw driver to remove the back panel and a paper clip to push the reset button: Disconnect power and turn the battery key to the off position.Be ready to proceed through next steps quickly, Once you apply power you have 3 seconds to press the reset button. Connect power and wait for…
In most installations, it is best to leave the connection type set to Auto, In this mode Mezzo will favour connection to the cloud via its Ethernet/Wifi connectivity and then move to Cellular communications if a server connection is unavailable via Ethernet/Wifi. To aid in troubleshooting your Mezzo’s connectivity, you may be asked to force…
